Accessibility in Ticketing Series | INTIX Access

Accessibility Equity in Ticketing Series

This new, 10-part INTIX content series raises awareness and drives education for a variety of accessibility equity issues in ticketing and live events.

 

Part 1: In My Own Words: Live Events from a Disability Perspective

In this inaugural story, we hear from Becky Bradbeer, a passionate patron of the arts, about her experiences throughout the entire customer journey — from event purchase to participation plus everything in between. Read more. 

 

 

Part 2: A Ticketing Insider’s Perspective on Accessibility: ‘I Only Want People to Cry Happy Tears When They Are Buying Tickets’

My name is Sarah J. Hom, and I am Director of Audience Services for Roundabout Theatre Company in New York. I have worked in the performing arts for my entire career, starting in the ticket office at The Denver Center for the Performing Arts when I was just 17 years old. Read more. 

 

Part 3: Reimagine — How the Disability Community Accesses the Arts

It’s time for a change. Time to reimagine how we present, access and create art. It’s time to relax not only performances, but also processes. Read more. 

 

In her headshot, Betty Siegel’s head is turned slightly to the side. She is looking straight into the camera with a big smile that shows her teeth. Siegel has short, full black hair with a bit of grey at the front. She is wearing glasses, a chunky necklace, dangling earrings that complement her necklace, and a green, blue and black shirt.Part 4: Creating a Welcoming Environment for Customers With Disabilities in COVID-19 Times and Beyond

We are so fortunate to have incredible experts in our INTIX community, especially when it comes to areas such as accessibility equity. Among those experts is Betty Siegel, who is Director of the Office of Accessibility and VSA at The John F. Kennedy Center for the Performing Arts in Washington, D.C. Read more. 

 

In his headshot, John is looking straight into the camera with a big smile. He has short, dark hair that is greying on the sides and is wearing a steel blue suit jacket, light blue dress shirt, blue patterned tie and dark-rimmed glasses. In her headshot, Beth is looking straight at the camera with a warm smile. She has short, blonde hair and is wearing a black, v-neck sweater with pearl earrings and a gold necklace.Part 5: Welcoming Words — Why Language is Essential for Accessibility Equity in All Live Entertainment Genres

Forty years ago, the New Jersey Theatre Alliance was founded by five professional theaters “on the belief that the theatre community is stronger united, not divided, and that one theater’s success is a success for all.” Read more. 

 

 

In a black and white headshot photo, a woman smiles softly while looking into the camera with her head slightly tilted. She is wearing a collared dress shirt that is black on one side and one sleeve, and has a pattern with vertical and horizontal stripes of varying widths on the other side and sleeve. Her hair is parted on the side and curls at the shoulders, and she is wearing large hoop earrings.Part 6: Disability Language Resources for All Live Entertainment Genres: ‘Stop Using the Word Handicapped’

We are pleased to share the expertise and experiences of Katie Samson, Director of Education at Art-Reach, an innovative service organization in Philadelphia focused on making the arts accessible to the disability community and people with low income. Read more. 

 

 

A woman with blue eyes and wavy brown hair that falls just above her chin smiles into the camera warmly. She is wearing a dark grey top, purple scarf and short, dangling earrings. Part 7: Live Event Inclusivity and the ‘Intentional Invitation’

Diane Nutting, a nationally known accessibility and inclusion consultant, is proud to share this story because she was responsible for convincing the university to make renovations to a campus building as part of her thesis project.  Read more. 

 

 

 

In her headshot, Betty Siegel’s head is turned slightly to the side. She is looking straight into the camera with a big smile that shows her teeth. Siegel has short, full black hair with a bit of grey at the front. She is wearing glasses, a chunky necklace, dangling earrings that complement her necklace, and a green, blue and black shirt.Part 8: Beyond Doing Good: How Every Ticketing Professional Can Be a Change-Maker

At INTIX 2022, closing keynote speaker Betty Siegel shared how ticketing professionals can become cultural rights defenders.  Read more. 

 

 

An image of a woman in a wheelchair sitting in front of a computer. She is at a desk in front of a brick wall.

​Part 9: Ticketing Accessibility: Come One, Come All

“If you build it, he will come.” You are probably wondering just what does this line from a sports fantasy movie have to do with ticketing accessibility? The way we see it, a whole lot, but with some caveats. Read more.

 

 

 

An image of a woman in a wheelchair sitting in front of a computer. She is at a desk in front of a brick wall.

​Part 10: When Can You Release Accessible Seats in the United States?

One of the questions that has come up more than once relates to the Americans with Disabilities Act (ADA) rules around ticket sales and accessible seats. Specifically, when can those seats be released if they remain unsold? Read more.

 

A group of people stand on a stage during a presentation.

​Part 11: Wearable Technology Reimagines the Way Audiences Experience Music

The closing keynote at INTIX 2023 was part of our larger strategic commitment to diversity, equity, accessibility and inclusion (DEAI). Read more.

​Part 12: Bringing Technology, Accessibility and Inclusion Together at INTIX 2023

Several of INTIX's access champions and experts presented at our 44th Annual Conference and Exhibition in Seattle to share important learnings from all stages of the customer journey. Read more.

​Part 13: Tips, Tools and Free Resources to Measure the Accessibility Health of Your Brand and Digital Portfolio

Marty Molloy, President of Tamman, and Emma Wisniewski-Barker, Data and Research Team Lead, collaborated to share tips and free resources that entertainment organizations can use to meaure the accessibility health of their digital portfolios. Read more.

 

You May Also Like