Accessibility in Ticketing Series | INTIX Access

Accessibility Equity in Ticketing Series

This new, 10-part INTIX content series raises awareness and drives education for a variety of accessibility equity issues in ticketing and live events.

Part 1: In My Own Words: Live Events from a Disability Perspective

In this inaugural story, we hear from Becky Bradbeer, a passionate patron of the arts, about her experiences throughout the entire customer journey — from event purchase to participation plus everything in between. Read more



Part 2: A Ticketing Insider’s Perspective on Accessibility: ‘I Only Want People to Cry Happy Tears When They Are Buying Tickets’

My name is Sarah J. Hom, and I am Director of Audience Services for Roundabout Theatre Company in New York. I have worked in the performing arts for my entire career, starting in the ticket office at The Denver Center for the Performing Arts when I was just 17 years old. Read more


Part 3: Reimagine — How the Disability Community Accesses the Arts

It’s time for a change. Time to reimagine how we present, access and create art. It’s time to relax not only performances, but also processes. Read more


In her headshot, Betty Siegel’s head is turned slightly to the side. She is looking straight into the camera with a big smile that shows her teeth. Siegel has short, full black hair with a bit of grey at the front. She is wearing glasses, a chunky necklace, dangling earrings that complement her necklace, and a green, blue and black shirt.Part 4: Creating a Welcoming Environment for Customers With Disabilities in COVID-19 Times and Beyond

We are so fortunate to have incredible experts in our INTIX community, especially when it comes to areas such as accessibility equity. Among those experts is Betty Siegel, who is Director of the Office of Accessibility and VSA at The John F. Kennedy Center for the Performing Arts in Washington, D.C. Read more


In his headshot, John is looking straight into the camera with a big smile. He has short, dark hair that is greying on the sides and is wearing a steel blue suit jacket, light blue dress shirt, blue patterned tie and dark-rimmed glasses. In her headshot, Beth is looking straight at the camera with a warm smile. She has short, blonde hair and is wearing a black, v-neck sweater with pearl earrings and a gold necklace.Part 5: Welcoming Words — Why Language is Essential for Accessibility Equity in All Live Entertainment Genres

Forty years ago, the New Jersey Theatre Alliance was founded by five professional theaters “on the belief that the theatre community is stronger united, not divided, and that one theater’s success is a success for all.” Read more



In a black and white headshot photo, a woman smiles softly while looking into the camera with her head slightly tilted. She is wearing a collared dress shirt that is black on one side and one sleeve, and has a pattern with vertical and horizontal stripes of varying widths on the other side and sleeve. Her hair is parted on the side and curls at the shoulders, and she is wearing large hoop earrings.Part 6: Disability Language Resources for All Live Entertainment Genres: ‘Stop Using the Word Handicapped’

We are pleased to share the expertise and experiences of Katie Samson, Director of Education at Art-Reach, an innovative service organization in Philadelphia focused on making the arts accessible to the disability community and people with low income. Read more



A woman with blue eyes and wavy brown hair that falls just above her chin smiles into the camera warmly. She is wearing a dark grey top, purple scarf and short, dangling earrings. Part 7: Live Event Inclusivity and the ‘Intentional Invitation’

Diane Nutting, a nationally known accessibility and inclusion consultant, is proud to share this story because she was responsible for convincing the university to make renovations to a campus building as part of her thesis project.  Read more




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