“Everybody talks about wanting to change things and help and fix. But, ultimately, all you can do is fix yourself. And that's a lot. Because if you can fix yourself, it has a ripple effect.”
—Rob Reiner, the late director, actor and political activist
That was one of my favorite quotes from the great Rob Reiner, who passed this past week, along with his wife. And within those words are the beginnings of a few New Year’s resolutions that I’d like to make personally. To be a better person. To be a calmer person. To be a beacon for others who are also looking for “repair.”
Ever curious, I asked a number of INTIX members what their New Year’s resolutions are for 2026. I love this annual feature, and I loved many of the responses our accomplished interviewees gave:
Work-Related Resolutions
Not surprisingly, some of our INTIX members thought of work first when deciding on a resolution for 2026. Among them was Lindsay Radic, Senior Director, Entertainment Ticketing for Caesars Entertainment Inc. and INTIX 2026 conference chair. She says, “I would like to embrace and further utilize AI tools in both my professional and personal life in the new year. It is only going to scale up from here!”
As 2025 winds down, Erik Eisenberg of the Las Vegas Aviators realizes the importance of not devoting every waking minute to the work. He vows, “I will take at least one full day off during the season. And I will not ‘accidentally’ schedule client meetings at the ballpark that day.”
Resolving to Get Your Kicks in 2026
Margo Malone
Several of our interviewees basically expressed the same sentiment: we’re just not having enough fun these days! They’ve resolved to change all that, at least in their own personal lives. One such INTIX member is Margo Malone, Senior Manager of Season Ticket Memberships and Special Projects for the San Francisco Giants.
“For 2026,” she says, “my number one goal is to get back into the ballet studio and slowly dance my way back into shape. It’s a lofty goal, but I’m determined. Back in early 2020, Carolyn Uroz, my work bestie, and I enrolled in weekly adult classes with Smuin Ballet. After six weeks of amazing classes, I was finally feeling my technique returning. Then the pandemic hit. You heard it here first. Look for me at the barre, not the bar, in the New Year!”
Not to be outdone is Matthew Venrick, VIP Ticketing and Assistant Ticket Office Manager for Arizona State University and the ASU 365 Community Union. He states, “My 2026 resolution is to show up for more events — movies, plays, museums, concerts, you name it — even if I’m going solo. I’ve skipped too many great experiences thinking they were ‘out of my way’ or that going alone would feel awkward. This year, I’m choosing to create my own memories, meet new people and continue to love the performing arts."
CrowdHandler CEO Jake Grimley’s 2026 resolution is simpler, but no less challenging: “I'm hoping to finally master Czech grammar. My wife's been patient for 20 years, so it's probably time!”
As for Jessica Lee, Director of Ticket Operations for the Atlanta Braves and Truist Park, she says, “I’ve had the same New Year’s resolution for the last couple of years. It’s always to travel to two to three new places, and at least one has to be international. I’ll count it even if it’s work-related travel. In 2025, I crossed off three states and two countries!”
A Bit of Both
Then, there is the curious case of Jenna Winters, Box Office Manager for the Wisconsin Historical Society. Her New Year’s resolutions cover both the home and the office. “Honestly, I don't usually commit to a formal ‘resolution.’ I find that life can take me in directions I wouldn't expect, making those resolutions irrelevant or changing them throughout the year. That said, I often have New Year's . . . intentions! For example, personally, we intend to finally get a puppy this year. Professionally, I want to expand my training skills and start offering trainings on other guest services topics like de-escalation to my colleagues.”
Personal Improvement
Of course, there are those INTIX members whose 2026 resolutions are quite broad. But they’ll probably come the closest to keeping come December. “To strengthen emotional self-control and reduce unnecessary stress reactions,” says Siobhan Steiermann, Vice President of Ticket Operations for Las Vegas Aviators and INTIX 2026 conference chair.
One state over is Joe Carter, Vice President of Sales and Customer Experience for the Los Angeles Philharmonic Association. He says, “My annual resolution generally stays the same every year: To be where I’m needed, when I’m needed and to feel content in all that I do be it family, work, community and for myself. Some years get closer to that desire than others on different fronts, but I’ll continue to strive for that goal!”
Ebony Hattix, Director of Guest Relations and Arena Operations for the Memphis Grizzlies, was equally thoughtful and introspective: “My New Year’s resolution is to turn the page in my ‘Book of Life.’ I'm going to try to focus on the good I can do in the world and try to be a light for positivity. I also want to learn something new every month for the next year.”
She should compare notes with Taylor Jewell, Marketing and Ticketing Director at the Singletary Center for the Arts. “As I head into 2026,” she says, “I want to be more thoughtful about how I spend my time — choosing things that nurture my creativity and align with my professional aspirations. Maybe fewer hours lost to Instagram Reels after work and more time making music or art. Maybe cutting back on the smoke breaks and swapping them for ‘walk + talks’ with a friend. Maybe when I’m overwhelmed, I’ll reach for a to-do list instead of the doom spiral.”
And Then There Were None
Anthony Esposito
Finally, among our interviewees, there were a few who had no New Year’s resolutions at all. And they weren’t about to think up one in the moment for yours truly. “No, I do NOT have a New Year’s resolution. Bah humbug, I gave up on making them a few years ago since I never seemed to be able to stick with them!” said Anthony Esposito, Senior Vice President of Ticket Operations for the Atlanta Braves.
Closing out our roundup is Ashley Voorhees, Vice President of Patron Services for Omaha Performing Arts and INTIX Board Chair. She concludes, “Honestly, I’m having a hard time believing 2026 is right around the corner! I don’t have a New Year’s resolution, I have a wish. My wish for everyone is that 2026 is for people to find happiness, health and laughter.”
Your INTIX Access editorial team echoes Ashley's sentiments. Thanks to all members for your hard work this past year. Special thanks to all who agreed to be interviewed and/or quoted in our various articles. And may we all find peace, success and, of course, wonderful live entertainment in 2026!
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