Leadership / 06.30.18

Ticketmaster Knew of Data Breach Months Before It Alerted Customers, Bank Says

Access Staff

Original article published on MSN (06/30/18) by Jonathan Sperling

Ticketmaster's U.K. unit last week issued a statement disclosing its identification of "malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster." However, shortly afterwards, Monzo, a U.K.-based mobile-only bank, revealed its own detection of the breach in early April and warned Ticketmaster after about half of its customers reported fraudulent transactions on their accounts. A deeper investigation determined that 70 percent of the affected customers had used Ticketmaster between December 2017 and April 2018. Monzo's Financial Crime and Security team alerted other banks and the U.S. Secret Service with their findings, and on April 12 it reached out to Ticketmaster's security team, who said they would conduct an internal probe. Monzo said about a week later Ticketmaster reported that its own investigation found no signs of a breach and that no other banks had reported fraudulent activity involving Ticketmaster customers. The firm previously stated that it did not spot the breach until June 23. "We're glad to see that Ticketmaster have shared the information publicly, so their customers can take steps to protect themselves," said Monzo's Natasha Vernier. In light of the intrusion, Ticketmaster is offering all affected customers free identity monitoring for one year.

Read the full story on the MSN website.

Tags: Ticketmaster , Security , News