The INTIX community is full of incredible pets, and over the years, we’ve highlighted the pawsitive impact they’ve had on our industry. From the loyal “Top Dogs in Ticketing” to the fun of “We’re Not Kitten! INTIX ‘Co-Workers’ Make Working From Home More Fun,” these stories showcase the joy and energy that animals bring to our daily lives.
We’ve had a ball finding more furever friends to profile in 2024. With so many purrsonalities and tail-wagging stories, this is just the beginning. Get ready for a series of pawsome articles celebrating our furry companions!
In part one, we unleash a group of mainly customer-facing pups and kitties in no pawticular order.
Walter — Ticket Seller
Walter is an eight-year-old English bulldog who prefers napping above all else. Glen Briggs-Hayler, Ticketing Manager for Broadway In Boston, adopted him last April.
“Sometimes [Walter] is a grandpa, and he’s cranky and grumpy. Sometimes, he’s a little puppy dog who gives you the sweetest puppy dog faces when he wants something,” Glen says. “He is also very stubborn.”
If this “grandpa” dog had a job in ticketing, he would definitely work indoors. Walter doesn’t like walking if there is a drop of water in the air, a little rain, or if it is too hot or cold.
“He would probably be that cranky old man at the box office window who is just tired of the kids,” Glen says. “[He would be a good box office seller] because he’s cute … and everybody would want to do whatever he says.”
Walter is very photogenic and looks quite dashing in his new Broadway scarf! You can check out more photos of him on Instagram @SirWalter_TheBulldog.
NICO — Ticket Seller
Nico is a 10-year-old Pomeranian who bounces into the ticket office with a fluffy enthusiasm that is impawsible to ignore. Bethany Atwell, Director of Ticketing at The Florida Theatre, says this pup loves to be around colleagues and customers.
Nico at work at The Florida Theatre.
“If he worked in ticketing, I think he would be working at the shows in the box office. He would want to be in a fast-paced environment, seeing all the people and the excitement,” Bethany says.
Nico also wins hearts among artists. While Bethany worked at Florida State University in artist services, singer Storm Large requested a “cute puppy backstage” in her rider. Nico got called in to deliver the cuteness — and he’s got the Instagram photo to prove it!
Bethany says, “I got Nico as a baby at the same time as I got into the performing arts industry. He has been with me through meeting all sorts of artists and having a few different jobs. It’s fun to look through Instagram and see him with me through all those stages of life.”
CICI — CALL CENTER
While Nico bounces around with his outgoing pawsonality, Cici is the family’s more reserved Pomeranian. She is seven years old.
“If Cici was working in ticketing, I think she would probably be in a call center, which is a little more laid back and quiet,” Bethany says.
Nico and sister Cici’s playful expressions light up their Instagram feed @nicothesassypom. And for those wondering, Nico earned this catchy handle as the first pup in the family to make his online debut.
Nico and Cici.
BourBON — Ticket Seller
This sweet AussieDoodle, Bourbon, is the coworker of Tricia Moore, Box Office Senior Director for Pacers Sports & Entertainment. Bourbon’s motto is, “Let's have a pawsome day!”
Bourbon has occasionally been to the Pacers ticket office, but when mom is working from home, this pup tries to make things ruff.
“She hates Zoom calls,” Tricia shares. “Bourbon doesn’t bark until I get on the call and will throw her frisbee or toy on my lap and say, ‘Come on, Mom, this call is lame!’ She will get her squeaky toy and start making all kinds of noise.”
But with an irresistibly cute face, it is undoubtedly impawsible to be upset at the distractions. Moore just turns off her video camera when Bourbon is going a little crazy.
“If Bourbon worked in ticketing, she would be a ticket seller as she loves helping and being around people,” Tricia says.
Bourbon also has experience with seat maps, which would serve her well in this profession.
“If I come home, you know how work in ticketing is never done? For example, I may look to see if I killed certain seats right. Bourbon puts her head down [between me and the seat map] and says, ‘Come on, mom, just be done with this. I want to play!’”
Nox — Box Office Manager
Nox, a super sweet four-year-old black cat with a fascination for screens, would undoubtedly be the purrfect box office manager, expertly navigating ticket sales while keeping a close eye on all the digital action.
“Nox is obsessed with screens and will literally curl up on my computer or one arm, so I have to type with the other hand. If I move him, he just comes right back,” Jacque Holt, Box Office Manager for Capital One Hall and mom to Nox and his bonded brother Rummy, says.
Jacque continues, “Nox would be behind the scenes [if he worked in ticketing] … he is like a little foreman around the house. I was making the bed the other day, and he was literally following me around and checking the corners. I wanted to say, ‘Dude, I know how to make a bed!”
rummy — TICKER SELLER
Rummy, the more outgoing of the two brothers, often settles next to Jacque when she is working from home. “If he worked in ticketing, he would definitely be at the window talking to people as a box office associate,” Jacque says.
This cutie doesn’t climb on Jacque to the degree that Nox does, but he’s still curious about everything she is up to. Rummy is also drawn to screens, but not the kind used for ticket sales, spreadsheets and administration.
“I’d had him for a month, and we had a tornado come through Tysons that evening. I woke up at 6:30, and I kept the windows cracked open in the bedroom of my apartment. I live on the ninth floor. I woke up to see that Rummy had put a hole in my screen and was on the outside clinging on for dear life,” Jacque recalls. “I don’t know how long he had been out there. He wasn’t crying. He wasn’t meowing. He was just hanging on, and every time he moved, it made a bigger hole. Somehow, I got my arm out through the hole and was able to grab him and pull him back in … I shut my bedroom door for a year because I was terrified he would find a way to push open the window, even after I had the screen replaced with cat-resistant screening.”
Indeed, Rummy would make the purrfect seller at Capital One Hall, happily perched at the ticket office window, watching for birds and passersby. Oh, and it’s a much safer distance from the ground!
Julian — Ticket Seller
“This is my coworker Julian,” Olivia Pearson, Client Services Specialist for SeatGeek, says. “As you can see, he takes his job very seriously.”
Julian is a seven-year-old, 52-pound pit mix. “He is a goofy, goofy boy,” Olivia says. “He’s probably the funniest dog that I’ve ever met … and I actually worked in an animal hospital for a while, so I know my dogs. People say, ‘Oh, don’t worry, he’ll grow out of it’ because they think he is a puppy. I’ve been waiting [almost] eight years for him to grow out of it. He just has so much energy.”
Julian on his most recent birthday. He loves getting dressed up.
That energy would serve Julian well in the ticket office. “I think he would be an incredible window seller, and he loves to look out the window, so we can check that box. He has also never met a stranger. He loves people and interacting with them and is a fan favorite at the vet. Julian honestly gets offended if we are out on a walk and people don’t come to meet him. He also really cares about making us happy, so I think he has that drive for satisfaction and would be good with customers."
Julian channeling ticket window sales with cat siblings Clark and Gravy.
She continues, “He’s learning ‘gentle’ with his new cat sisters. Whenever he’s trying to play with them and starts to get a little rough, we say ‘gentle,’ and he calms down, then looks back at us as if to say, ‘See how gentle I was, Mom? See how good I’m doing?’ So, if he worked in ticketing, he would try to go above and beyond to make customers happy.”
Olivia adds, “Bed is his absolute favorite place in the world … If he was a ticket seller, most of the time, those jobs are in the afternoon and evenings, so he could stay in bed all morning, which I think he would love to do.”
Luna — Will Call
This easygoing lab mix is about three years old. She sleeps a lot during the day but knows when work time is over for Jennifer Draper Aprea, who is on the fraud and chargebacks team for Etix.
“We have what we call ‘yappy hour’ starting at five o’clock. She knows when work time is over. ‘It’s my time now, and she’s like Mom, Mom, Mom, Mom!’ Luna is very needy for three or four hours until she crashes out again. On the whole, she’s super sweet.”
Luna’s high prey drive, especially when it comes to ducks and squirrels, means her attention is quickly pulled away. So, while Jennifer says Luna would likely work at will call, she doesn’t think she’d be very good at it.
“She would get distracted easily. Luna would be like that volunteer who has the greatest intentions but can't get the job done,” Jennifer predicts. “But you like having them around, so you don’t send them away. You say, ‘OK, go sit over there, enjoy your coffee,’ and then you talk all the time.”
Luna loves earth-moving equipment and will sit and watch a backhoe at work. She also loves a good school bus. Perhaps she has a future in new venue construction or could help when the tour buses roll in!
Franklin — Greeter & Will Call
This Golden Retriever “is a total goofball, full of energy, and enjoys a good butt scratch,” Emily Dominguez, Ticketing Sales & Services Manager for Blumenthal Arts, says.
If he had a job in the ticket office, “Franklin would love to help greet the guests as they enter the venue and help pass out will call because he loves to be around as many people as possible,” Emily says. “The only downside is he may have a hard time letting go of the tickets if he thinks you are trying to play tug with him.”
Franklin has an excellent work-life balance and makes sure he gets time away from the ticket office. Here he is enjoying his first baseball game with the Charlotte Knights.
Auntie Mame — Supervisor
“Best known for her general disdain for people and laughter, Auntie Mame keeps a watchful eye on all my work,” Dereth Salchak, Box Office Manager for Broadway In Portland, says. “Whether it’s prepping for a show settlement or decorating cakes, Auntie Mame is always watching.”
Nora — Box Office Manager
Nora is another pup who grew up in a ticketing and live events family. She has been in the industry her entire life.
“Nora used to come to work with me when I was Assistant Box Office Manager at Royal Farms Arena (now CFG Bank Arena) in Baltimore,” Lindsey McIntosh, now Director of Ticketing — Regional Productions & Attractions for MGM Resorts International, says. “Now she sleeps in the guest bed in my office and monitors my remote work for MGM.”
These are photos of Nora when she was learning about ticketing from a young age:
What job in live events would be most suited to Nora’s outgoing personality?
“Nora would probably be a day of show asset, as she is super energetic, smart, and loves to take charge and boss folks around — maybe a box office manager who also does front of house!” Lindsey says. “She would be fantastic at making queues, telling people how to use their tickets, and reprimanding [unauthorized resellers]. She is spicy and a go-getter.”
orion — Biggest Fan
Nora lives with her brother Orion, both Siberian Husky mixes with a tough start. Their mother was found in Kuwait — starving, pregnant and dehydrated — hiding under a car. She gave birth on her first day in the United States. Lindsey adopted Nora at eight weeks old, and three years later, she and her husband welcomed Orion when his previous family could no longer care for him.
“We were excited to be able to make Nora's biological brother a home with us. Nora is a spunky, spirited, independent and energetic girl, while Orion is a calm, dopey and loveable boy,” Lindsey says. “They are pretty opposite but make for the best duo!”
With a whole pack in the ticketing and live events world (Lindsey’s husband included), it only seems fitting to find a pawsition for Orion, too!
“I am trying so hard to think of a role [for him in ticketing], but I really can’t think of anything he would do. Orion would need something way more lowkey [than Nora] as he lives just to love. Honestly, he's probably not in the industry. He's the guy who's always asking Nora for comp tickets … I just kind of picture him bumming tickets off Nora,” Lindsey says, laughing. “He'd be the biggest fan!”
“Orion sleeps on the dog bed right behind me during my workday as well,” Lindsey shares. “They feel the need to constantly be no more than two feet away at all times and have about zero boundaries.”
Orion’s love for puzzle toys and his dedication to collecting all the tiny stuffed animal pieces and guarding them in his bed makes it clear — if he doesn't end up in ticketing, he’d make a pawsome merch dog!
Editor’s Note: No need to paws for doubt — we’ve got even more top dogs and purrsonalities in ticketing! Stay tuned for part two, coming soon to INTIX Access.
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