Leadership / 02.06.20
StubHub Has Been Ordered to Make Urgent Changes to Its U.K. Ticket Site
New Musical Express (01/31/20) Jones, Damian
The U.K.'s Competition and Markets Authority (CMA) has ordered StubHub to revise its U.K. ticket website immediately or face court action. The regulator claimed StubHub has been "failing to adequately warn people that tickets may not get them into an event, using misleading messages about ticket availability and targeting U.K. consumers with tickets for events listed on overseas versions of their websites, which may not comply with U.K. law." The CMA also charged the company with "failing to ensure people know exactly where they will sit in a venue and failing to take sufficient steps to ensure that the full addresses of business sellers are displayed." The FanFair Alliance raised the issues that the regulator is demanding StubHub address. FanFair Alliance Campaign Manager Adam Webb commented that "if StubHub and other secondary ticketing platforms continue to mislead U.K. audiences, we would urge the CMA to take decisive action through the courts. Today's developments should also provide yet more impetus for regulators to thoroughly investigate the proposed merger between Viagogo and StubHub."
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Tags: Regulations , News , StubHub