Pittsburgh Cultural Trust has introduced an enhanced approach to booking protection across its ticketing journey, giving patrons greater confidence and flexibility when planning visits to its cultural venues and events across Downtown Pittsburgh.

As one of the largest nonprofit arts organizations in the United States, Pittsburgh Cultural Trust is responsible for presenting and supporting a year round program of theater, music, dance, visual arts, and public events. The Trust operates and manages several landmark venues in the city’s Cultural District, including the Benedum Center, Heinz Hall, the Byham Theater, and the August Wilson African American Cultural Center, welcoming hundreds of thousands of visitors each year.

Using Tessitura as its ticketing platform, Pittsburgh Cultural Trust benefits from a customized integration delivered by Secure My Booking. The decision to move from a previous provider was driven by a desire to improve customer service and deliver a more reassuring experience for patrons. The new solution integrates seamlessly into the purchase journey, creating a smooth and dependable experience from checkout through event day.

By partnering with Secure My Booking, Pittsburgh Cultural Trust reinforces its commitment to delivering a high quality patron experience. Guests who are unable to attend due to unexpected circumstances can access a clear and accessible online process, supported by a service team known for responsiveness, clarity, and care.

Patrick FitzGerald, Director of eCommerce Operations at Pittsburgh Cultural Trust, said:
“We’re excited to partner with Secure My Booking to offer added protection and flexibility to our patrons. The integration with our ticketing platform was straightforward and seamless, and the service delivers real value by giving customers greater confidence when booking. It’s been a strong addition to our eCommerce ecosystem and a great experience for our audiences.”

Peter I’anson, Chief Operating Officer at Secure My Booking, said:
“We are delighted that Pittsburgh Cultural Trust has chosen to move their ticket refund protection to Secure My Booking, further enhancing the customer service experience for their audiences. A big thank you to the team at Pittsburgh for all their work in making the transition so seamless. We are excited to welcome another Tessitura user as Secure My Booking continues to be the trusted ticket refund protection partner for it’s users.”

Secure My Booking continues to build strong momentum across the Tessitura community, supporting more than 40 organizations just over a year after completing its integration. The company works with a growing number of leading performing arts venues and cultural organizations across North America and Europe, reflecting the trust placed in solutions that prioritize customer experience alongside operational simplicity.

With more than 10,000 customer reviews across Trustpilot and Google and an average rating of 4.8 stars, audiences consistently highlight how quick and straightforward the process is. This reputation has positioned Secure My Booking as the preferred choice for organizations seeking to enhance confidence without adding complexity to the booking journey.

Pittsburgh Cultural Trust welcomes audiences from across the region and beyond each year, and this enhancement ensures patrons receive the same high standard of service the organization is known for across its cultural program and venues.

For more information please contact partnerships@securemybooking.com or visit www.securemybooking.com.

About Secure My Booking

Secure My Booking is the leading provider of ticket refund protection in the arts, trusted by more than 400 venues and organizations worldwide. By offering customers the option to protect their tickets, we help venues increase revenue, improve audience confidence, and deliver a better customer experience. With over 10,000 reviews across Trustpilot and Google and an average rating of 4.8 stars, Secure My Booking is recognized by audiences for being simple, quick, and reliable when plans change unexpectedly.

Websites

Secure My Booking: www.securemybooking.com

Enquiries

For further information, please contact:
Samuel Biscoe
Marketing and Partnerships Manager
Secure My Booking
Email: samuel@securemybooking.com
Phone: +44 (0)7733155710