CBS News (09/26/25) Sidorowicz, Joshua

With the Philadelphia Phillies heading into the postseason, the team has become aware of some fans who say they've experienced their tickets "disappearing from their MLB Ballpark app." The Phillies have alerted ticketholders of multiple reports of "bad actors." The problem is not limited to Philly. Major League Baseball (MLB) confirms fans nationwide have been showing up to games in the last month, only to find their digital tickets had disappeared due to data breaches on other platforms. As of press time, there has been no proof of a breach of MLB's system. "Bad actors then have utilized leaked or stolen credentials from other websites in efforts to access the accounts of MLB fans," MLB said in an official statement. "We are working tirelessly to address this matter and protect our fans." In the short term, MLB is advising fans to proactively reset their passwords. Kern Smith, vice president of global solutions engineering at Zimperium, adds, "Make sure you have two-factor authentication enabled on these accounts, especially anything that does a transaction. Secondly, don't reuse passwords between accounts. Use password management tools. That way, you have a random password for each of these different accounts." There are multiple free password managers available to the public, including Bitwarden and NordPass.

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