The LA Phil has introduced an improved approach to booking protection across its digital platforms, giving audiences greater confidence when planning their visit to Walt Disney Concert Hall, the Hollywood Bowl and The Ford.
Using Tessitura as its technology backbone, the LA Phil benefits from a customized implementation delivered in collaboration with digital agency Made Media. This tailored build allows Secure My Booking protection to integrate seamlessly throughout the customer journey and creates a smooth and reassuring experience from purchase to performance day.
By partnering with Secure My Booking, the LA Phil reinforces its commitment to exceptional customer care. Guests who are unable to attend due to unexpected circumstances can request support through a clear and accessible online process and receive quick and compassionate service from a team known for efficiency and empathy.
Justin Foo, Director of Sales and Customer Engagement at the LA Phil, said:
“Our collaboration with Secure My Booking has been seamless. The team supported us through the entire decision making and implementation process. I am delighted that Secure My Booking has empowered us to provide more options that help our patrons feel confident in their ticket purchase decisions at our venues.”
Samuel Biscoe, Partnerships Manager at Secure My Booking, said:
“It is a privilege to support the LA Phil, an organization recognized worldwide for artistic excellence and outstanding audience experiences. Their commitment to providing patrons with clarity, reassurance and flexibility aligns perfectly with our mission. We are thrilled to see this customized implementation enhancing confidence across their venues.”
Secure My Booking continues to expand its work with major cultural organizations in North America and Europe. The company now supports a wide range of performing arts venues and visitor attractions, and its strong customer reputation reflects the value audiences place on reassurance during the booking journey. With more than seven thousand customer reviews across Trustpilot and Google and an average rating of 4.8 stars, guests regularly praise how quick and simple the process is.
Secure My Booking is proud to grow its presence across North America and Europe, creating more opportunities to support leading organizations and to give audiences confidence when planning their visit.
The LA Phil welcomes millions of visitors each year and this enhancement ensures every guest receives the same high standard of service the organization is known for both on and off the stage.
For more information please contact partnerships@securemybooking.com or visit www.securemybooking.com.
Websites
Los Angeles Philharmonic: www.laphil.com
Secure My Booking: www.securemybooking.com
Enquiries
For further information, please contact:
Samuel Biscoe Marketing and Partnerships Manager
Secure My Booking
Email: samuel@securemybooking.com
Phone: +44 (0)7733155710