[Las Vegas, Nevada] Jampack, the leading platform for official ticket + hotel packages to live events, today announced a strategic partnership with Protect Group, the world leader in refundable bookings. The partnership rolls out refundable bookings across Jampack's platform, giving travelers another way to book with confidence and recover the value of their trip when life gets in the way.
Jampack has always made booking with peace of mind a priority, offering travelers trip protection at checkout. The addition of refundable bookings broadens that choice, giving fans another simple, modern way to safeguard the value of their trip. Refundable bookings are built around the realities of how people travel today: easy to add at checkout, broad in what they protect, and fast to pay out.
Jampack exists to make attending live events easier and give fans a better experience. Refundable bookings are a powerful addition to the protection options we already offer travelers. We looked at the entire landscape of refundable bookings and partnered with the team we believe is best in the world at this. Protect Group brings deep expertise across both ticketing and protection, and a customer experience that holds up to the standards we set for our own platform. Every traveler is different, and this gives them one more great way to book with confidence. - Nick Libonati, Head of Revenue, Jampack
Protect Group's refundable booking technology is trusted by more than 400 brands worldwide, carries a 4.8/5 Trustpilot score from over 35,000 reviews, and pays out 80% of approved refunds the same day through its AI-powered Pulse Platform. Protect Group operates across the entertainment, sports, airline, hospitality, travel, and financial services categories, bringing both the technical depth and the management experience to operate at the scale Jampack's platform requires.
Jampack has built something rare in this industry, a platform that genuinely puts the traveler first. We share that philosophy. When someone books a trip around a moment that matters, they want the confidence that their investment is protected and the simplicity of knowing a refund is fast and straightforward if plans change. That is what refundable bookings deliver, and we are proud to bring our product to travelers using Jampack. - Jason Mastrine, Global Head of Ticketing Strategy, Protect Group
The integration is live across Jampack's checkout flow effective immediately. Travelers can elect to make eligible bookings refundable at the point of purchase, with payout available across a broad list of qualifying life circumstances, from illness and injury to severe weather, workplace changes, and family emergencies.
The partnership reflects a broader shift in consumer expectations around live event travel. Fans are increasingly investing in complete experiences - tickets, hotels, travel, and time away - around moments that matter. That makes confidence, flexibility, transparency, and trust more important at the point of booking. Jampack has become the platform of choice for event producers seeking a modern, technology-led approach to ticket + hotel packaging; Protect Group has become a trusted partner for brands looking to give customers more confidence without adding complexity.Together, the two companies are raising the standard for what travelers should expect when they book a trip around a moment that matters.
About Jampack
Jampack is the leading platform for official ticket + hotel packages to live events. Partnering directly with event producers, Jampack delivers complete trip experiences through a single, modern checkout, combining tickets with curated hotel inventory, hospitality, transportation, and exclusive on-site extras. Founded in 2020, Jampack has powered packages for 500+ festivals, sports events, conferences, and trade shows. Learn more at jampack.com.
About Protect Group
Protect Group is a global leader in refundable booking technology, helping businesses reduce booking anxiety, improve customer confidence, and unlock new ancillary revenue across travel, entertainment, sports, hospitality, and financial services. Through products including Refund Protect and Protect Plus, Protect Group gives customers the flexibility to protect their booking when life gets in the way, while giving partners a scalable, data-led solution designed to improve conversion, strengthen trust, and support growth across the full booking journey. Learn more at www.protect.group.