Leadership / 02.01.19

INTIX 2019: Highlights From Day 2

Emma Frey

And the biggest event in entertainment ticketing continued. Couldn’t be there to witness it live? We already recapped the first full day of the conference here. Now, let’s get into what you missed on Day 2 of INTIX 2019.

Awarding Innovators and Passion Players

On Day 2 of the conference, INTIX President and CEO Maureen Andersen — leader of the band — addressed the crowd to remind everyone that they truly are the unsung heroes who make life-changing moments possible.

“You are the magic behind the button, and don’t you ever forget that,” said Andersen. “I am so proud that it takes an army of us to make it all happen.”

And any good army needs strong, capable leaders. Day 2 of the conference recognized INTIX members who are working at the highest level of expertise in the entertainment ticketing industry. If you haven’t already, check out the list of INTIX 2019 award recipients. See who won, among other awards, the Outstanding Ticketing Professional award, the Outstanding Ticket Office award and the all-important Patricia G. Spira Lifetime Achievement Award.

Hot Topics for the Year Ahead

Once again, a lineup of dynamic sessions met INTIX 2019 attendees on Day 2 of the event. Session topics included the creation of data-driven cultures, gaining inspiration from airlines, cryptocurrency, enhancing the customer experience and so much more.

Want to learn about these topics, but couldn’t attend the conference? Or perhaps you attended the conference, but couldn’t attend all the sessions you wanted to? Access has you covered. Throughout the year, we will be publishing feature stories that expand on many of the session topics from this year’s event. If you’re new here, be sure to bookmark Access and subscribe to our weekly content newsletter, Access Weekly, so you don’t miss these stories.

Stepping Toward Equality – and Stepping in Time

The INTIX 2019 featured TicketForce’s INTIX Women in Live Entertainment Leadership Workshop. This brand-new program, led by TicketForce CEO Lynne King Smith, focused on the experience of being a woman in the entertainment ticketing industry. Three successful female leaders in entertainment ticketing sat at the front of the room to offer experienced insights and perspectives. Their statements echoed Cynt Marshall’s opening keynote address, in that diversity and inclusion requires everyone’s participation: While diversity is inviting someone to a dance, inclusion is asking them to dance. During the women’s workshop, the idea of paying it forward — much like asking someone new to the dance floor — came up several times.

“Everybody has to treat everyone the same way,” said Mardi Dilger, Director of Ticket Operations for the Miami Marlins, said. ‘If I have a seat at the table, I know I have to consciously work to give others a seat, as well.”

And with the concept of dancing still fresh in everyone’s minds, INTIX 2019 sent off the event in true Dallas style with some good, old-fashioned line dancing at the INTIX Celebration. After passing by Bam Bam, the long horn who was hanging out outside the entrance to the party, attendees gathered on the dance floor in their cowboy boots and hats to step in time to country music, remembering to invite their peers, old and new, to dance with them.

Oh yes, and there was a mechanical bull, which your INTIX President and CEO saddled, grabbed by the horns and clung onto for dear life. It was the perfect way to end the Texan celebration.

You see? These are the things you miss out on when you don’t come to the annual INTIX conference, ticketing professionals. Can you imagine what we’ll get up to in New York in 2020?

That wraps Day 2 of INTIX 2019. With one day of the conference still to go, stay tuned for a final roundup right here on Access.

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Tags: INTIX 2019