Business partners, Erica Zimmerman and Stephanie Viegas Dias, launched a full-service ticket agency in January of 2026. Based in Portland, Oregon, PNW Ticket Partners is designed to handle all box office tasks for promoters and presenters. In an age of algorithms, PNW Ticket Partners stands firm on the belief that personal service is the ultimate competitive advantage.
In a market full of ticket platforms, why does the industry need one more? Stephanie Viegas Dias saw a niche need for event presenters who wear multiple hats, where ticketing is just one of many responsibilities. Erica Zimmerman mentioned that their aim is to work alongside presenters and handle all box-office-related tasks for them, in contrast to DIY software systems. If you need an offer put up on Groupon, they will set it up. If you need group tickets distributed to sponsors, they will fulfill those. If you need a personal touch with customers, PNW Ticket Partners will deliver it.
Having built this business based on decades of ticket services experience, the partners acknowledge that with AI used as a tool, there has never been a better time to consider self-employment. Artificial intelligence applications reduced the time it took to get from concept to launch and continue to save time and money for PNW Ticket Partners. However, Zimmerman and Viegas Dias will continue to provide the human touch with customer interactions. Zimmerman pointed out, “Chat GPT telling me I’ve made a valid point is not the same as a colleague or boss recognizing a valid point. Live events are about people coming together to share an experience. If your audience’s first interaction with a human doesn’t happen until the show, then you’ve missed an opportunity to make a connection. That’s why we feel strongly about providing customer service over the phone or email without the use of a chatbot.”
As the live events industry continues to evolve, PNW Ticket Partners offers a clear alternative to the increasingly automated landscape. Zimmerman and Viegas Dias are committed to bridging the gap between cutting-edge efficiency and genuine, person-to-person customer care. For promoters and presenters seeking an experienced, hands-on extension of their team, PNW Ticket Partners is the professional, reliable, and human solution.
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About Us
Company Name- PNW Ticket Partners LLC doing business as PNW Ticket Partners
Full Service Ticket Agency
Based in Portland, Oregon
Motto: Tickets Made Simple. Experiences Made Unforgettable.
PNW Ticket Partners is a women-owned, small business based in the Pacific Northwest. We specialize in creating a seamless, collaborative ticketing experience for event producers, venues, and promoters of live events.
Contact information:
Website- pnwticketpartners.com
Email- info@pnwticketpartners.com
Office- 503-926-7896
Stephanie Viegas Dias- https://www.linkedin.com/in/stephanie-viegas-4774a813/
Erica Zimmerman- https://www.linkedin.com/in/erica-zimmerman/
PNW Ticket Partners - linkedin.com/company/pnw-ticket-partners/about/