Revenue / 03.25.20
How to Get a Ticket Refund If Your Event Was Canceled Because of the Coronavirus Outbreak
USA Today (03/12/20) Guynn, Jessica; Tyko, Kelly; Bomey, Nathan
Widespread event cancellations due to the coronavirus pandemic usually result in refunds to people who purchased tickets, as most venues, major ticket sellers and resellers are offering refunds. Tickets for postponed events mean the ticket may still be valid, if the event is eventually rescheduled. Most refunds for tickets acquired online will be automatically processed to the consumer's original form of payment, with how long the refund takes varying between companies. Still, the pandemic is unique given the vast number of cancellations and the fact that not all decisions on whether and how to issue refunds have been made yet. CreditCards.com analyst Ted Rossman suggests people seeking refunds should start with the ticket seller, or their credit card company if the first option does not work. Ticketmaster has a list of events that have been canceled or postponed, and people who bought tickets from Ticketmaster for an event that was canceled will automatically receive a refund to the same card the tickets were purchased with, excluding UPS fees, within seven to 10 business days. For postponed events, Ticketmaster will contact the buyer by phone or email with new event information as soon as it comes in.
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Tags: Sports , Music , Theater , News , Broadway , COVID-19 , Coronavirus