Leadership / 04.30.18

How Ticketmaster Ensures a Happy Tech Team

Access Staff

Original article published on Techworld (04/30/18) by Charlotte Jee

Ticketmaster owes much of its success to a work culture promoting an exceptional experience for its more than 6,000 technology personnel, with many employees highlighting fieldwork as key to satisfaction. "It is great to be part of a company where you can physically witness the output," says user experience (UX) design intern Shameel Batavia. "We get to go to free gigs and festivals as part of the job. It's different to other places. It's big, but not so big you get forgotten." Ticketmaster's U.K. tech team operates in small units running the gamut from product to UX to engineering, and engineering strategy director Simon Tarry notes this approach lets them delegate as much responsibility as possible to local teams. In addition, the company is committed to staff's well-being with mental health awareness, therapy, fitness classes, massages, healthy food, parental benefits and diverse health insurance offerings. Ticketmaster also concentrates mainly on delivery instead of presenteeism, with teleworking actively encouraged. "It comes down to the culture," Batavia says. "You are measured on output and given freedom to take whatever journey to delivery you want." For the past two years the firm has had a diversity and inclusion department with a designated lead, training employees on unconscious bias. Furthermore, Ticketmaster is seeking to recruit people earlier in the pipeline before they have even graduated from universities, as part of diversity-boosting initiatives.

Read the full story on the Techworld website.

Tags: Ticketmaster , News