Boston Symphony Orchestra has introduced an enhanced approach to booking protection across its ticketing journey, giving patrons greater confidence when planning their visit to Symphony Hall and Tanglewood.
Using Tessitura as its ticketing platform, Boston Symphony Orchestra benefits from a customized integration delivered by Secure My Booking. This tailored approach allows booking protection to sit naturally within the purchase journey, creating a smooth and reassuring experience from checkout through performance day.
By partnering with Secure My Booking, Boston Symphony Orchestra reinforces its commitment to exceptional patron care. Guests who are unable to attend due to unexpected circumstances can request support through a clear and accessible online process and receive timely and thoughtful assistance from a dedicated service team focused on customer experience.
Amy Aldrich, Senior Director of Patron Experience at Boston Symphony Orchestra, said:
“We’re proud to partner with Secure My Booking to offer optional ticket insurance for our patrons. This collaboration gives our audiences added peace of mind while making it easier to plan with confidence. We are grateful for a great partnership and shared focus on patron experience.”
Peter I’anson, Chief Operating Officer at Secure My Booking, said:
“Boston Symphony Orchestra is widely respected for the quality of its performances and its commitment to audience experience. We are proud to support an organization that places such clear value on patron confidence and care. Our work with Boston Symphony Orchestra reflects the strong momentum we are seeing across the Tessitura community, as more organizations choose solutions that are proven, trusted, and designed around the needs of both patrons and venue teams.”
Secure My Booking continues to build strong momentum across the Tessitura community, supporting almost 40 organizations just over a year after completing its integration. The company works with a growing number of leading performing arts venues and visitor attractions across North America and Europe, reflecting the trust organizations place in a solution that prioritizes both customer experience and operational simplicity.
With more than 10,000 customer reviews across Trustpilot and Google and an average rating of 4.8 stars, audiences consistently highlight how quick and straightforward the process is. This reputation has positioned Secure My Booking as the preferred choice for organizations seeking to offer added reassurance without adding complexity to the booking journey.
Boston Symphony Orchestra welcomes audiences from around the world each year, and this enhancement ensures every patron receives the same high standard of service the organization is known for both inside the concert hall and beyond.
For more information please contact partnerships@securemybooking.com or visit www.securemybooking.com.
About Secure My Booking
Secure My Booking is the leading provider of ticket refund protection in the arts, trusted by more than 400 venues and organisations worldwide. By offering customers the option to protect their tickets, we help venues increase revenue, improve audience confidence, and deliver a better customer experience. With over 10,000 reviews across Trustpilot and Google and an average rating of 4.8 stars, Secure My Booking is recognised by audiences for being simple, quick, and reliable when plans change unexpectedly.
Websites
Secure My Booking: www.securemybooking.com
Enquiries
For further information, please contact:
Samuel Biscoe
Marketing and Partnerships Manager
Secure My Booking
Email: samuel@securemybooking.com
Phone: +44 (0)7733155710