STAR and the National College Creative Industries have developed a new apprenticeship for the ticketing industry.
With support from the National College Creative Industries, ticketing employers can now recruit apprentices to assist with the delivery of high quality ticketing and customer service.
The ticketing industry is evolving rapidly as new technologies are developed and adopted. Ticketing employers need trained and qualified people to ensure that they are able to benefit fully from the use of these technologies and provide first class service to all customers and clients.
It has been a long-held ambition of STAR to initiate a training programme in the sector, having established support for this within the industry, including from a number of key employers.
Will Quekett, a member of the STAR Council who has led the work on establishing ticketing apprenticeships said, “I am so pleased we have finally reached this point. The ticketing industry will really benefit from these apprenticeship opportunities, as will the young people that receive training.”
Steve Haworth, Head of Sales and Ticketing for the Royal Shakespeare Company said, “STAR has recognised the need for structured training for young people working in ticketing by informing and supporting the development of a nationwide apprenticeship. While most of us found ourselves working in ticketing rather than making a conscious choice, this apprenticeship and qualification helps identify to young people that ticketing can be a real career choice. STAR’s determination to lead and drive this on behalf of the industry is inspiring.”
Employers will be responsible for paying the apprentices and the ‘on the job’ training they will receive. Industry experts will assess apprentices throughout their time on the programme as they work towards their qualification - Customer Service Practitioner – Ticketing.
The ‘off the job’ training will be delivered by the National College Creative Industries through workshops at a venue close to the apprentice’s workplace. David Pitcher, Principal at the College said, "National College aims to increase social mobility and engage industry experts like STAR directly with trainees, with bespoke fast tracks to great training, both at college and at work. Critically, our training ensures improved career prospects and specialist training not well served or accessible in the UK. We can only be successful if we work with industry partners like STAR, in regional clusters with great job opportunities, to build training programmes. "
Employers can start taking on apprentices now and the National College Creative Industries can help with the search, including advice on advertising and recruitment. The cost for training an apprentice is £4,000 to levy-paying employers. Only 10% of this cost is payable by non-levy-paying employers, with the remaining 90% funded by the Education Skills Funding Agency.
ENDS
Notes for Editors
STAR
The Society of Ticket Agents and Retailers (STAR) is the self-regulatory body for the UK entertainment ticket industry. Its members include ticket agents, arenas, theatres, music venues, producers and promoters throughout London and the UK. Approved as a consumer body for Alternative Dispute Resolution, STAR promotes consumer confidence and excellent service across the ticketing industry through a strict Code of Practice to which members must adhere.
www.star.org.uk
01904 234737
info@star.org.uk
National College Creative Industries
National College Creative Industries is committed to working with employers to provide opportunities for apprentices in the creative industries. Our courses meet industry demand to provide a diverse and highly skilled professional workforce to fill sector skills gaps and, by working with employers, supporting the future growth of this exciting industry. Our apprenticeship programmes aim to shine a light on the broad range of backstage and offstage jobs, as well as providing outstanding training for the next generation of professionals for the creative industries.
www.creativeindustries.ac.uk
020 3675 6750
info@creativeindustries.ac.uk
Further Details about Ticketing Apprenticeships
Part of your team
The first step for recruiting apprentices is the same as for any other member of staff. Identify a staffing need and place a recruitment advertisement via your usual HR process. You can also place advertisements at:
www.gov.uk/recruit-apprentice
Apprentices will play a full part in your business, the only difference being that they will spend a fifth of their time on off-the-job training, allowing them to learn and share best practice in the industry as well as develop and improve key skills.
This off-the-job training comprises:
- Shadowing colleagues in other areas of your business
- Attending workshops run by the National College Creative Industries
- Working with their industry practitioner (tutor) on building an online portfolio
National College Creative Industries will deliver off-the-job training via workshops which will be arranged at a venue close to the workplace/ home to allow managers and apprentices flexibility. Training can also be delivered in the workplace by our industry practitioners.
On-the-job training
On-the-job training is specific to the role and can be developed by individual employers to suit their requirements. Apprentices will record evidence of the work they are doing at your organisation through our straightforward online e-portfolio system. Our industry practitioners will assess your apprentices throughout their time on their programme and also work closely with them to ensure they meet the needs of the Customer Service Practitioner – Ticketing qualification. Final assessments will be carried out by external experts and ticketing professionals.
Help is also available for apprentices who do not hold GCSE A*- C grades. Support sessions are held in various locations for fifteen weeks at three hours a week and are assessed in an online examination.
Upon successful completion, apprentices will be awarded: Apprenticeship Standard in Customer Service Practioner - Ticketing (Certificate graded pass or distinction)
Responsibilities and Costs
Employers are responsible for funding the following:
- Payment of wages (apprenticeship minimum wage 13 months at 30 hours per week). The apprentice minimum wage is currently £3.50 per hour or, if over 19, the current minimum wage for the age.
- Your own administration costs for supporting the apprenticeship.
- Company induction.
- Educational visits or trips to professional events not specified in the apprenticeship standard or assessment plan.
- Time spent by managers supporting your apprentice, such as mentoring or time spent arranging training support by other staff.
- Specific services not related to the delivery and administration of the apprenticeship such as additional training which is not a requirement of the Standard qualification.
If you are a levy-paying employer, the cost for training an apprentice will be £4,000. You would need to set up the National College Creative Industries as the training provider in the digital apprenticeship service. More information can be found here: www.gov.uk/guidance/manage-apprenticeship-funds
If you are a non-levy-paying employer you pay just 10% of the £4,000 cost, with the remaining 90% funded by the Education Skills Funding Agency.
STAR and the National College Creative Industries have developed a new apprenticeship for the ticketing industry.
With support from the National College Creative Industries, ticketing employers can now recruit apprentices to assist with the delivery of high quality ticketing and customer service.
The ticketing industry is evolving rapidly as new technologies are developed and adopted. Ticketing employers need trained and qualified people to ensure that they are able to benefit fully from the use of these technologies and provide first class service to all customers and clients.
It has been a long-held ambition of STAR to initiate a training programme in the sector, having established support for this within the industry, including from a number of key employers.
Will Quekett, a member of the STAR Council who has led the work on establishing ticketing apprenticeships said, “I am so pleased we have finally reached this point. The ticketing industry will really benefit from these apprenticeship opportunities, as will the young people that receive training.”
Steve Haworth, Head of Sales and Ticketing for the Royal Shakespeare Company said, “STAR has recognised the need for structured training for young people working in ticketing by informing and supporting the development of a nationwide apprenticeship. While most of us found ourselves working in ticketing rather than making a conscious choice, this apprenticeship and qualification helps identify to young people that ticketing can be a real career choice. STAR’s determination to lead and drive this on behalf of the industry is inspiring.”
Employers will be responsible for paying the apprentices and the ‘on the job’ training they will receive. Industry experts will assess apprentices throughout their time on the programme as they work towards their qualification - Customer Service Practitioner – Ticketing.
The ‘off the job’ training will be delivered by the National College Creative Industries through workshops at a venue close to the apprentice’s workplace. David Pitcher, Principal at the College said, "National College aims to increase social mobility and engage industry experts like STAR directly with trainees, with bespoke fast tracks to great training, both at college and at work. Critically, our training ensures improved career prospects and specialist training not well served or accessible in the UK. We can only be successful if we work with industry partners like STAR, in regional clusters with great job opportunities, to build training programmes. "
Employers can start taking on apprentices now and the National College Creative Industries can help with the search, including advice on advertising and recruitment. The cost for training an apprentice is £4,000 to levy-paying employers. Only 10% of this cost is payable by non-levy-paying employers, with the remaining 90% funded by the Education Skills Funding Agency.
ENDS
Notes for Editors
STAR
The Society of Ticket Agents and Retailers (STAR) is the self-regulatory body for the UK entertainment ticket industry. Its members include ticket agents, arenas, theatres, music venues, producers and promoters throughout London and the UK. Approved as a consumer body for Alternative Dispute Resolution, STAR promotes consumer confidence and excellent service across the ticketing industry through a strict Code of Practice to which members must adhere.
www.star.org.uk
01904 234737
info@star.org.uk
National College Creative Industries
National College Creative Industries is committed to working with employers to provide opportunities for apprentices in the creative industries. Our courses meet industry demand to provide a diverse and highly skilled professional workforce to fill sector skills gaps and, by working with employers, supporting the future growth of this exciting industry. Our apprenticeship programmes aim to shine a light on the broad range of backstage and offstage jobs, as well as providing outstanding training for the next generation of professionals for the creative industries.
www.creativeindustries.ac.uk
020 3675 6750
info@creativeindustries.ac.uk
Further Details about Ticketing Apprenticeships
Part of your team
The first step for recruiting apprentices is the same as for any other member of staff. Identify a staffing need and place a recruitment advertisement via your usual HR process. You can also place advertisements at:
www.gov.uk/recruit-apprentice
Apprentices will play a full part in your business, the only difference being that they will spend a fifth of their time on off-the-job training, allowing them to learn and share best practice in the industry as well as develop and improve key skills.
This off-the-job training comprises:
- Shadowing colleagues in other areas of your business
- Attending workshops run by the National College Creative Industries
- Working with their industry practitioner (tutor) on building an online portfolio
National College Creative Industries will deliver off-the-job training via workshops which will be arranged at a venue close to the workplace/ home to allow managers and apprentices flexibility. Training can also be delivered in the workplace by our industry practitioners.
On-the-job training
On-the-job training is specific to the role and can be developed by individual employers to suit their requirements. Apprentices will record evidence of the work they are doing at your organisation through our straightforward online e-portfolio system. Our industry practitioners will assess your apprentices throughout their time on their programme and also work closely with them to ensure they meet the needs of the Customer Service Practitioner – Ticketing qualification. Final assessments will be carried out by external experts and ticketing professionals.
Help is also available for apprentices who do not hold GCSE A*- C grades. Support sessions are held in various locations for fifteen weeks at three hours a week and are assessed in an online examination.
Upon successful completion, apprentices will be awarded: Apprenticeship Standard in Customer Service Practioner - Ticketing (Certificate graded pass or distinction)
Responsibilities and Costs
Employers are responsible for funding the following:
- Payment of wages (apprenticeship minimum wage 13 months at 30 hours per week). The apprentice minimum wage is currently £3.50 per hour or, if over 19, the current minimum wage for the age.
- Your own administration costs for supporting the apprenticeship.
- Company induction.
- Educational visits or trips to professional events not specified in the apprenticeship standard or assessment plan.
- Time spent by managers supporting your apprentice, such as mentoring or time spent arranging training support by other staff.
- Specific services not related to the delivery and administration of the apprenticeship such as additional training which is not a requirement of the Standard qualification.
If you are a levy-paying employer, the cost for training an apprentice will be £4,000. You would need to set up the National College Creative Industries as the training provider in the digital apprenticeship service. More information can be found here: www.gov.uk/guidance/manage-apprenticeship-funds
If you are a non-levy-paying employer you pay just 10% of the £4,000 cost, with the remaining 90% funded by the Education Skills Funding Agency.